Shipping policy
Bespoke Delivery: Your Ann-Morris Shipping & Handling Experience
At Ann-Morris, we understand that the arrival of your custom creation is a highly anticipated event. Our commitment extends beyond craftsmanship to ensure that your pieces reach you with the utmost care and efficiency.
For Your Collection: Tailored Shipping Solutions
- The Elegance of Simplicity: For selections weighing up to 18lbs (typically encompassing 4 sconces), we entrust your pieces to UPS, a partner in delivering excellence. Rest assured, every detail from packaging to handling is meticulously managed by Ann-Morris, with shipping charges conveniently itemized in your initial order.
- The Grandeur of Freight: Should your curated selections exceed 18lbs or our standard shipping dimensions, we engage with premier freight services to honor the scale of your order. This segment of your An- Morris experience is billed separately, directly by our chosen freight partner. Upon their quote and invoice, the responsibility for freight charges gracefully transitions to you, our esteemed patron. We pledge transparency and support throughout this process, ensuring a harmonious transition from our store to your domain.
The Journey to You: Timeline & Care
Upon settling 100% of the freight charges, we initiate the shipping process, promising a lead time of 5-10+ business days for your treasures to embark on their journey to you. The commencement of this period is meticulously timed to follow your complete payment, guaranteeing a seamless transition.
Handling with Care: Receiving & Installation
Receivers must handle all Ann-Morris products gently to prevent damage or compromise. Rough handling can result in damage and affect the product's functionality. It is crucial for contractors or electricians handling or installing Ann-Morris products to wear gloves. This prevents unsightly fingerprints and maintains the pristine condition of the items.
In the Rare Event of Transit Concerns
While Ann-Morris and our shipping partners uphold the highest standards of care, we encourage a prompt inspection of your delivery. The sanctity of your pieces is supported by freight insurance, effective for 48 hours post-receipt. This safeguard is a testament to our commitment to your satisfaction and peace of mind.