Selecting the perfect size to complement your space is paramount at Ann-Morris. To assist you in making an informed decision, we offer detailed size guides for each product. These guides can be found directly beneath the description on our product pages. We encourage you to consult these resources or contact our bespoke design consultants for personalized guidance, ensuring your selection not only meets but enhances your space's aesthetic and functionality.

All Ann-Morris products are unlacquered unless specified otherwise. This means our metal finishes will naturally change over time and with exposure to air, creating a unique patina. The rate of change can vary depending on the environment. This process ensures that your Ann-Morris piece becomes uniquely yours, reflecting the life and stories around it.

There may be slight variations in the appearance of a finish sample, an image on our website, and the final product you receive. These variations are generally minimal and add to the individuality and charm of each piece. Embrace these living finishes as they evolve, enhancing the character of your Ann-Morris selection over time.

Embarking on the Ann-Morris design journey ensures your vision is not just realized but celebrated with bespoke precision and unmatched craftsmanship. The process of placing your order with Ann-Morris is a collaborative experience, tailored to integrate your unique desires into our heritage of high-end craftsmanship.

Initiation of Your Order: Your journey starts with selecting the perfect piece from our catalog. Reach out with your vision, aspirations, and any specific requirements by placing an order online, completing our form, or via email at info@ann-morris.com.

The Creative Process Unfolds: If you selected a custom piece you will delve into customization with our team's guidance, choosing everything from dimensions to finishes, tailored to your lifestyle.

Your Custom Proposal: If you selected a custom piece, you will receive a detailed proposal outlining your project's customizations, pricing, and timelines, ensuring clarity and precision.

The Ann-Morris Experience: Engage with a dedicated representative who will keep you informed and involved throughout the crafting of your piece, embodying our commitment to excellence.

Discover the full extent of our tailored design journey and how to begin yours by visiting Our Process Page.

Absolutely. At Ann-Morris, we celebrate the unique vision of each client, offering extensive personalization options for your lighting fixtures, encompassing finishes and additional bespoke details. Our expert team is committed to a collaborative approach, ensuring your custom lighting not only meets but surpasses your expectations, flawlessly integrating into your space with the elegance and distinction synonymous with the Ann-Morris legacy.

The journey to illuminate your space with a custom lighting piece from Ann-Morris is crafted with meticulous attention to detail. Given the bespoke nature of these projects, the timeline can fluctuate based on the design's intricacy and our artisans' current commitments. We invite you to initiate a dialogue with us at the outset of your custom design journey. Our dedicated team will furnish you with an initial estimate of the timeline and ensure you are informed at every step, guaranteeing transparency and satisfaction throughout the creation of your unique lighting masterpiece.

At Ann-Morris, we embark on the creation of each piece with a commitment to craftsmanship and personalization from the moment your order is confirmed. Due to the bespoke nature of our work, we begin the meticulous process of bringing your vision to life promptly, making it challenging to accommodate modifications or cancellations once an order is in progress.

We encourage you to reach out to us as soon as possible if you wish to discuss any adjustments to your order. While our ability to implement changes is determined by the stage of production, our dedicated team will endeavor to accommodate your requests to the best of our ability, ensuring the final piece aligns with your refined tastes and specifications.

Given the custom nature of our creations, we are unable to offer cancellations or alterations once an order has been confirmed. We invite you to contact our team immediately should your selection not align with your expectations upon arrival, and we will assess and address your concerns, upholding our commitment to excellence and your satisfaction with every Ann-Morris piece.

At Ann-Morris, we are dedicated to ensuring that the journey of each bespoke piece from our shop to your space is as refined and seamless as the creation process itself. Our shipping practices are tailored to honor the unique characteristics and needs of your selected items:

For Lighter Collections: Selections not containing glass totaling up to 18lbs, such as 2-3 sconces, are shipped via UPS. We meticulously handle every aspect of packaging and delivery, incorporating shipping charges into your initial order for simplicity and transparency.

For Larger Assemblages: Orders that contain glass, or exceed 18lbs, or exceed the dimensions conducive to standard shipping are entrusted to premium freight services. This approach allows us to accommodate the grandeur of your selections with the care they deserve. Freight charges are communicated and billed directly by our chosen freight partner, ensuring you are fully informed and in control of this part of the journey.

Timeliness and Care: Upon settling the freight charges, we initiate the shipping process, with a lead time of 10+ business days. This timeline ensures that every detail of packaging and handling is addressed with the utmost attention to safety and quality.

Upon Receipt: We encourage the inspection of your delivery within a reasonable timeframe to ensure everything has arrived in pristine condition. In the rare event of any concerns, freight insurance provides coverage for 48 hours after receipt, safeguarding your investment.

Our shipping practices reflect our commitment to excellence, ensuring that the elegance you've come to expect from Ann-Morris extends all the way to delivery and beyond.

Ann-Morris is proud to extend its bespoke creations and exemplary service globally. We ensure that our luxurious products can be shipped internationally, embracing additional charges for shipping, customs, and tariffs. These specific costs are calculated separately and will be clearly communicated and billed in addition to your primary order. For an effortless international ordering experience, we recommend contacting our dedicated team prior to placing your order, ensuring a smooth and tailored process from inception to delivery.

At Ann-Morris, we take great pride in crafting bespoke pieces that enrich your spaces with elegance and distinction. Our Return Policy is crafted with an understanding of the unique nature of our custom-made creations. As each piece is meticulously tailored to your individual preferences and specifications, we are unable to offer refunds or exchanges once an order has been placed and the fabrication process has commenced. This policy reflects our dedication to beginning the creation of your piece with full commitment and care, ensuring that what you receive is singularly for you.

We recognize the significance of your selections and are committed to guiding you through each step of the process. Our team is always available to address any inquiries or considerations you might have prior to finalizing your order, ensuring your utmost confidence and satisfaction in the decisions you make with us.

In the rare event that your piece arrives in a condition not meeting our mutual high standards, we invite you to reach out to our concierge service immediately to assess and address your concerns, upholding our commitment to excellence and your delight in every piece from Ann-Morris.